BCANetwork Opportunities

System Administrator 2

Description:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. The selected candidate: -Provides support for the dispatched system and hardware problems and remain involved in the resolution process. -Provides in-depth experience in troubleshooting IT systems -Configures and manages UNIX and Windows operating systems and installs/loads OS software -Provides detailed analysis and feedback to management and internal customers for escalated tickets -Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices -Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems -Provides support for escalation and communication of status to management and internal customers -Optimizes system operations and resource utilization, and performs system capacity analysis -Provides support for implementation, troubleshooting, and maintenance of IT systems -Manages the daily activities of configuration and operation of IT systems -Provides assistance to users in accessing and using IT systems Basic Qualifications - Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor's degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor's degree. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. The selected candidate must have: -System administration experience including application administration. -Familiarity with configuring and troubleshooting common GOTS and COTS software. -Troubleshooting software operations. -Fundamental understanding of computer networks and be able to identify, troubleshoot, and document network connectivity and performance issues. -Experience analyzing and correcting data flow issues within systems. -Some experience in understanding network diagrams and schematics to troubleshoot dataflow and computer system related issues. -Willing to perform rotational shift work Skills / Domain Knowledge - -Experience in contributing to the development of sections of engineering documentation such as Desk Procedures -Working knowledge of enterprise dataflow and NiFi a plus.

Experience/Education:
Ten (10) years system administration experience in programs and contracts of similar scope, type, and complexity within the Federal Government is required. Bachelor degree in a technical discipline from an accredited college or university is required. Five (5) years of additional system administration experience may be substituted for a bachelor degree. -Ability to work independently -Ability to work within a team -Strong communication skills Applicants selected will be subject to a government security investigation.

Desired Requirements:

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